Shipping Policy

Shipping Policy

Last Updated: 1st June 2026

Overview

At [Store Name], we strive to ensure your collectibles arrive safely and promptly. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms of this Shipping Policy.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not processed, packed, or dispatched on weekends or public holidays.

During periods of high demand, promotional events, product launches, or holiday seasons, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

Shipping Methods

We ship orders using reputable Australian postal and courier services, including but not limited to:

  • Australia Post

  • Express Post

  • Courier services selected by [Store Name]

Available shipping options and costs will be displayed during checkout.

Shipping estimates are provided by the carrier and are not guaranteed delivery timeframes.

Domestic Shipping (Australia)

Estimated delivery times after dispatch:

  • Standard Shipping: 2–10 business days

  • Express Shipping: 1–5 business days

Delivery timeframes may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

Remote and regional areas may experience longer delivery times.

Shipping Address Accuracy

Customers are responsible for ensuring all shipping details are correct at the time of purchase.

We are not responsible for delays, losses, or additional costs resulting from:

  • incorrect addresses;

  • incomplete address information;

  • failed delivery attempts; or

  • failure to collect parcels from postal facilities.

If an order is returned to us due to an incorrect address, additional shipping fees may apply before the order can be resent.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and contacting the carrier regarding delivery arrangements where necessary.

Risk and Ownership

Risk in the goods passes to the customer upon delivery to the nominated address or collection point.

Ownership of goods remains with [Store Name] until full payment has been received.

Lost, Delayed, or Damaged Shipments

If your order appears lost, delayed, or arrives damaged, please contact us as soon as possible at:

Email: info@infinitycollectables.com.au

Please include:

  • your order number;

  • photographs of any damaged packaging or items;

  • relevant tracking information.

We will work with the carrier to investigate the issue.

Please note that investigations conducted by postal or courier providers may take several business days or longer to complete.

Collectible Card and Graded Card Packaging

We take reasonable care to protect collectible products during transit.

Items may be shipped using protective materials such as:

  • penny sleeves;

  • top loaders;

  • semi-rigid holders;

  • team bags;

  • bubble wrap;

  • cardboard reinforcement; and

  • protective boxes or satchels.

Packaging methods may vary depending on the product type and order value.

Pre-Order Items

Products marked as "Pre-Order" are subject to supplier release schedules and availability.

Estimated release dates are provided for guidance only and may change without notice.

Orders containing pre-order items may be held until all items are available for dispatch unless otherwise specified.

If you require in-stock items sooner, we recommend placing separate orders.

Split Shipments

We reserve the right to split orders into multiple shipments where necessary due to stock availability, product size, supplier delays, or operational requirements.

Where we choose to split an order, customers will not incur additional shipping charges unless agreed in advance.

Delivery Delays Beyond Our Control

We are not liable for shipping delays caused by events outside our reasonable control, including:

  • severe weather;

  • natural disasters;

  • industrial action;

  • carrier disruptions;

  • customs inspections;

  • government restrictions; or

  • other force majeure events.

Contact Us

For shipping enquiries, please contact:

Infinity Collectables
Email: info@infinitycollectables.com.au
Website: Infinitycollectables.com.au

We aim to respond to shipping enquiries within 2 business days.